I needed to replace one of my kitchen curtain rods. It was decades old, and like myself, a bit worn and weary. I was going to clean it up before rehanging my freshly laundered Battenburg lace curtains. I just had to fiddle with it and get the kinks out. Not so easy. The two pieces of the expandable rod jammed together and they became irrevocably married to each other-- of course, at a totally unusable length. Ah, well. I was going to pass Home Depot on my way to BJ’s. I did my homework and looked up the item online. I went armed with the description, SKU number, price and other good curtain rod as a sample. The computer told me there were 41 of these rods in stock at the store branch. This was going to be quick and easy.
Well, bear with me, while I digress. When I was substitute teaching, I was amazed that so many students felt that whatever they did with school work was “Good’nough.” It worried me that these pupils would grow up to be the people who would take care of me when I became old, sick, and senile. This is a story of those “Good’nough” people who tried to find my $2.48 replacement curtain rod.
*****
I enter my local Home Depot near Aisle #6. “Where are the curtain rods?” I ask one of the friendly team members. With great confidence and a big smile, she looks it up on the smart phone that appears to be a natural extension of her hand. She looks and looks. A wrinkle develops across her otherwise smooth, youthful forehead. Finally, she’s got it! Long pause. “Oh no. Wrong store.” She starts all over again and looks up the store we are standing in, where she has been working these many months. “Oh, that’s Aisle 35.”
“Thank you” I say. “Where is Aisle 35? I only see Aisles 1 through 20 here.”.
“Oh, go down to Aisle 20 to the end and walk to the back. It’ll be right near there,” she instructed me brightly. So, I trek down to the far end of the store and at Aisle 20 take a right down the long aisle to the end. Hm... Aisle 21 is right behind 20! Of course. That’s logical. I take another right past the next 33 aisles. I have walked the length of the cavernous store to almost the aisle directly behind where I had entered. “Well, I’m getting exercise in,” I think to myself, making lemonade from a rather sour roundabout route.
Eureka! I find the area for the curtain rods. A visual tour doesn’t reward me with the rod I need. I walk back and forth three times, and then approach another friendly team member two aisles over, who points back over to where the curtain rods are located.
“I’m sure they are there, but could you come with me?” I plead. “I just can’t manage to find the them.” He walks back and forth down the aisle a few times, but doesn’t locate the right one either.
“We don’t carry them,” he shrugs.
“Of course, you do. The computer says you have 41 in stock,” I retort.
l bend down to where there are about 6 empty slots in the display, find a partition that reads $2.48, the exact price of my item. Then I bend further to check the itty-bitty label that is flush with the floor. (Oh, my poor old aching back.) Behold: the vacant spot for my item’s SKU!
“Maybe they’re up on top ?? in the storage racks?” I ask as politely as I can. He looks up and scans the levels directly above the display.
“Nope.”
“I want to speak to a manager.”
“OK, but you may have to wait a while.”
“Fine.”
Luckily, a manager walks by about ten seconds later. He duplicates the already duplicated survey up and down the aisle, and declares with authority, “We don’t have any.”
“But here’s where they belong,” I protest. “And the computer says there are 41 in stock at this store.”
He checks his own computer link on his smart phone. Nods his head in confirmation. Then he grunts, and with a face of experience tells me, “Oh, you know. Those computers are often wrong.”
In the meantime, the first team member is pulling one of those big rolling staircase ladders over. He clambers up and starts examining the ceiling-high storage racks. No luck. He comes down, moves the ladder, and climbs back up again. This time he finds boxes and boxes of my rods, 3 to a box. He pulls out one box with a bit of flair and smiles broadly. He hands it to me victoriously.
“Thank you.” “Great job.” “Really persistent,” I say, as I throw a nod of approval to him and his manager. His reward: I just complimented him in front of his supervisor and he showed up the guy to boot. Of course, nobody, moves to fill up the other vacant slots. Back in some buyer’s office, they must wonder why some curtain rods just never sell.
Triumphant, my booty in hand, I head for the cash registers. And lo and behold, there assisting at self-checkout, is the helpful young lady who had sent me on my lengthy excursion.
“You know, it might be helpful if you took a walk around the store and were more familiar with the layout. I had to walk the length of the store twice.”
“Oh, I’ve never walked back there. I just work up front,” she explains to me, an obviously overdemanding shopper. “I can’t know where every little thing is. There are thousands of items.” She walks away, quite self-satisfied with her explanation and lack of knowledge. Another “Good’nough-er.”
Now another digression. Friends and colleagues have told me:
You know, your expectations are just too high.
You are a dog with a bone.
You can be right or you can be happy.
They are right. This is who I am. A five-minute shopping trip that takes an hour is frustrating. It confirms my fears that the “Good’nough-ers” are taking over the world, but also gives me a glimmer of hope that there are the few who will see the light eventually and save us.
At this instant, as I walk into my kitchen, I am happy. The white curtains are a perfect frame for my green plants. Here, in my sunny kitchen, I am content. ‘Tis good and ‘tis enough for me.
Marsha H